Paul took a call from a young woman called Reena who told him she needed help with 'a personal matter'. He asked her why she thought he could help. She replied that a friend had been helped by him and highly recommended his skills. She asked if she could come to see him as she didn't want to discuss the matter on the phone. He agreed and they arranged for her to call at 7.30 the following evening. Paul was excited at the prospect of helping another young woman with her sexual problems.